About us

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ARMS Ltd’s mission is to provide a range of specialist services to the Maltese community on behalf of its business owners and partners, within the remit of the Utility Retail and Supply Sector. ARMS Ltd strives to increase the business value of its business owners and partners by: 

  • Identifying and managing opportunities of revenue growth
  • Continually improving the quality and efficiency of the services it provides
  • And maximising its capital utilisation


ARMS Ltd is a private limited liability company, set up as a joint venture between the Enemalta Corporation (EMC) and the Water Services Corporation (WSC).

In February 2009 ARMS Ltd was contracted by EMC and WSC to manage a 5-year transformation programme involving the implementation of Smart Metering Technology around the Island, as well as the implementation of new IT systems as part of a business process reengineering exercise within both Corporations.

During 2010 a number of services, which were being handled by the individual Corporations, were consolidated and transferred under the managerial responsibility of ARMS Ltd. Both Corporations will gain significant benefits by consolidating and outsourcing their meter-to-cash processes and customer contact services to ARMS Ltd. Employees managed by ARMS Ltd have the opportunity to work on leading-edge IT systems, while being provided with all the necessary training to upgrade their portfolio of skills.


Board members
Management team

Silvio Scerri

Jason Vella

Richard Bilocca
Deputy Chairman

Brian Borg
Board Member

Maria Camilleri
Board Member

Anthony Borg
Board Member

Helen Caruana
Board Member

Dr. Noel Bezzina
Company Secretary

Mr Kevin Chircop
Board Member

Mr. Anthony Gauci
Senior Manager Billing and Information Systems

Ms. Nikita Zammit Alamango
Senior Manager Corporate Services, Human Resources and Marketing & Communications

Ms Bernice Avalone Balzan
Finance Manager

Mr. Adrian Cortis
Risk & Compliance

Mr. Lawrence Cauchi
Senior Manager Finance

Dr. Noel Bezzina
Legal Manager

Mr.Derrick Sultana
Customer Care Branch Manger

Ms. Anna Bartolo
Manager Human Resources

Mr. Ray Falzon
Manager Corporate Services

Mr. Anthony Gatt
Manager Credit Control

Ms. Christianne Mifsud
Manager Billing

Mr. Matthew Mizzi
Manager Information Technology